Documentation

When a call needs you

Sometimes a representative asks for something Orion cannot answer. It does not guess.

A PIN it was never given, a security question with no stored answer, a decision that is genuinely yours. When that happens it messages you while the call is still live, because a customer who finds out tomorrow has already lost the call.

Setting it up

Where it reaches you is yours to set on your account page, under “If a call needs you”: a WhatsApp number, an email address, or neither. These are per person, not per deployment, so nobody else is told about your negotiation.

Leave both blank and Orion carries on alone, ending the call politely rather than pressing on with a guess.